Frequent Asked Questions

So that we can schedule a meeting with our Purchasing Department, please send a direct message through the CONTACT FORM, selecting SUPPLIERS as the subject. In the message field, be sure to write the link to your company's website and of course, your contact information.

Some references may be out of stock or not available during the current collection. If the product you always use is difficult to find, just access the homepage of our website and enter the reference number in the search field located next to the top menu. All collections are updated with the products available online.

The reference is a sequence of numbers that is located at the tip of the label, attached to the inside of the piece. If you have already erased it or cannot identify it, please contact us through the CONTACT FORM and select the PRODUCTS subject. In the message field, describe the piece you are looking for in as much detail as possible, along with your personal information, such as:

• Name
• Address
• Phone number (with area code)
• Email

This message will be sent to our customer service team, who will search for the piece and return your email. If the product is still online and available at a physical store near you or an e-commerce site, you will receive information on where to find it.

We want your experience with DelRio products to always be wonderful, so our exchange policy aims not only to replace the product but also to improve our products and service. If the product you purchased has any manufacturing or quality defects, you should report it to the DelRio Consumer Service (SAC) exclusively by email: sac@delrio.com.br. In the message, in addition to identifying yourself with your personal information:

NAME ADDRESS WITH ZIP CODE PHONE WITH AREA CODE CPF AND RG

You also need to provide your PURCHASE DATA, such as the name of the store where you bought it, the product, and attach a copy of the invoice. It is important that you describe in detail what happened with the PRODUCT, as well as its information such as: Reference (a sequence of numbers found on the tip of the tag attached to the inside of the garment), color, size, etc.

Once our team receives your information, you will receive a message informing you that we are registering your request and then we will issue a postage code for you to send the defective product to the factory and later receive a new one at your home. All communication with the SAC occurs by email, in cases of necessity by phone.

All data and other information provided will remain protected in the customer service register and will give us enough to identify what happened with the product in question, in addition to improving more and more!

DelRio does not work with individual distribution catalogs, they are only used internally as a sales tool for registered customers. But you can stay up to date with all Lines and Collections by accessing the Products section, which contains all updated lines, through our Instagram: @modadelrio.

DelRio is a consolidated brand in the national market, synonymous with quality and tradition in women's intimate fashion, now also with the children's female and male segments. All products follow the same commitment to quality and comfort, which makes DelRio one of the three largest lingerie companies in the country, with over 50 years of experience.